At AIM Solutions, we strive to provide high-quality IT and software development services. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds will be considered only under the following circumstances:
- If the service is not delivered as agreed due to our fault.
- If a project is canceled before any work has commenced.
- If there is a billing error resulting in an overcharge.
2. Non-Refundable Services
The following services are non-refundable:
- Completed projects or services that have been fully delivered.
- Custom software or website development work that has been initiated.
- Payments made for consultation or discovery sessions.
- Any third-party services or tools purchased on behalf of the client.
3. Requesting a Refund
To request a refund, you must:
- Submit a written request to help@safepaysecure.com within 7 days of the issue.
- Provide a valid reason for the refund request with supporting details.
- Allow us up to 14 business days to process your request.
4. Partial Refunds
Partial refunds may be issued under certain conditions:
- If work has been partially completed, a prorated refund may be considered.
- If a cancellation occurs after project initiation but before significant progress.
5. Refund Processing
- Approved refunds will be processed within 7-14 business days.
- Refunds will be issued via the original payment method unless agreed otherwise.
- AIM Solutions is not responsible for any transaction fees deducted by payment providers.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page with an effective date.
